Frequently Asked Questions

So Tell Me What You Want What You Really Really Want

What's included in the monthly packages?

Our service is designed for the small-medium business owner who doesn’t need to (or want to!) put resource into a full-time social media manager. We recognise you may want more control and input into the day to day running of your channels, that’s why we’ve set up different packages to suit.


One Scoop

For those on a budget or if you just need a few hours of support. You’ll enjoy 5 hours of social media content creation a month – with any unused time carried over to the next month if you’re an active subscriber. Perfect for those with just one or two channels and the desire to be ‘always on’. This package includes royalty free images from Adobe Stock.

Two Scoop

Unlimited task requests every month – as long as its within the scope of our social media content service we can provide it for you! This package includes royalty free images from Adobe Stock.

Three Scoop

This package includes everything the previous to packages include (yep, it’s unlimited as well!) but you also get the bonus of content scheduling. This means you can share access to your social media accounts and we will schedule posts to go live at an appropriate time – truly hands free social media. This package also lets you request blog posts – simply outline the topic and detail and your producer will tackle it – no sweat.

Who will be creating my social media content?

When you sign up you will be asked fill in a simple survey to define your needs. We’ll match you with a social media content producer who’ll work on all your projects and get to know your style. Our producers are all based in the UK and have years of digital experience in a wide range of industries (and they’re lovely people to boot)!

What brands have you worked with before?

While we can’t name all the names we’ve worked with, our team has experience with international beer brands, automobile companies, airlines – all the way to cushion designers, bakeries, landscape designers and freelance photographers. No matter how big or small your business, we promise to put our all into giving you the best quality social content.

What sort of things can I request using the service?

– Facebook ad graphics
– Instagram graphics
– Social media quotes
– Facebook post images
– Profile images
– Image resizing and basic graphic manipulation
– Memes
– Content plans

Or to get a little more creative:

  • A post promoting your offer of the month
  • A special seasonal themed cover photo – Easter, Summer Solstice, Christmas…
  • One week’s worth of social media content for Facebook

Essentially, if it’s an image or a piece of copy that will live on your social media channels we are happy to help! Unfortunately while we can’t create custom videos yet, we can research video links for you to post with credit, and compile animated slideshows.

What's your money-back guarantee?

We offer a 14-day risk free trial for all packages. If you’re not happy for any reason, let us know in writing and we’ll refund your money – no quibbles.

How long will it take for my task completed?

We ask you to allow one working day for turnaround. If it’s a small task – like a single tweet – chances are we will be able to return it speedily! However, it’s best to be sensible and break down your tasks into manageable chunks – for example, requesting a week of Facebook content rather than a month’s worth. Because you’ll be working with the same social media content producer everytime, they’ll easily be able to ensure consistency and quality.

Can I change my plan?

Of course, you can upgrade or downgrade at any time – please email us to arrange. We also offer a 20% discount if you sign up for an annual plan – please contact us for more details.

Who owns the creative?

Final copyright and usage is always 100% yours. We use royalty free images from Adobe Stock, and occasionally other royalty free sources, such as Unsplash, to create social media content. Of course, it’s always better if you have your own brand images to help us create unique content!

Sounds brilliant, how do I sign up/pay?

We currently use PayPal to process subscriptions – however if you’d like to pay by other means please do get in touch and we can accomodate you. Ready to start? Right this way for sign up.

How much does it cost?

Our Three Awesome Social Media Content Plans

Single Scoop
£299per month
  • 5 hours of content creation per month
  • Dedicated social media content producer
  • Royalty free images from Adobe Stock
  • Carry over unused time to the next month
Get Started Today

For those on a budget or if you just need a few hours of support. Perfect for those with just one or two channels.

Triple Scoop
£699per month
  • Unlimited social media content creation
  • All the benefits of other plans, plus:
  • We'll schedule your posts for you
  • Unlimited blog post writing capability
I'll Take It!

The ultimate package - unlimited content, blog post and article writing, with the added value of social media scheduling.

Sounds great, I'm ready!

Still have questions? No worries - send us an email and we'll be happy to help: sales@icecreamsocial.co.uk

Sign Up Now